Please note all of the following FAQ's have been generated by public interest...
Absolutely Yes! We pride ourselves on the fact we design and manufacture all our products right here in Australia.
Tuffys & Tuffetts™ are frequently adding new products to our range and typically release new products every 10 to 12 weeks.
No, our products are exclusive to our online store which allows us to offer the best prices for all our customers all year round.
To view the size chart for an item, simply click the fit guide tab which is located on each product page.
We are very proud to be using Australian cottons to ensure the hightest form, fit and function. Our underwear is 95% cotton / 5% lycra and our singlets are 100% cotton. However you will find all these details on the individual product pages.
Yes, we recommend using a wash bag for the laundering of all garments to ensure you get the best performance.
In the rare instance that one of our ranges is shown to be temporarily out of stock. We’ll have to ask you to bare with us. It is a top priority for us to keep our store stocked up for our customers at all times.
As a VIP member you are entitled to a 10% discount on all purchases (excluding value packs and sale items), check out a lot faster when placing an order, check the status of pending orders and also receive specials offers throughout the year.
Yes, your information is completely safe with Tuffys & Tuffetts™ as we are fully compliant with the Data Protection Act. Your account and personal details, and any order details, are 100% protected.
Yes, we take security very seriously. Your payment details are automatically encrypted when you enter them and we do not save any of your payment details.
At this stage we only accept payments via credit card and PayPal as this is the fastest way to have your order shipped.
Yes, the Australia GST is included in all our prices Australia Wide.
International orders can incur taxes and duties as determined by the customs agency within the destination country. For further information please contact your local customs office.
Yes, you will receive an order confirmation from Tuffys & Tuffetts™ once payment has been approved via your nominated email address.
We dispatch orders within 24 hours so you should receive your delivery within 2-5 business days.
We dispatch orders within 24 hours and the goods should arrive between 5-7 business days, however this can typically take up to 2 weeks to arrive depending on your destination and customs clearance.
Yes, you can track your delivery with your parcel tracking number which will be emailed to you once the order is sent.
Yes, we will gladly offer an exchange on any stock item/s provided they have not been used. Please contact our Customer Service Team at firstname.lastname@example.org and they will be happy to assist you with an exchange.
No. We do not exchange any stock item/s that has been used due to health regulations.
We are very proud of our products as we take extreme care ensuring they are of the highest standard. However, in an unlikely event you find manufacturing faults with one of our products please contact our Customer Service Team at email@example.com and they will be happy to assist you with an exchange/refund.