Tuffys Tuffetts Underwear Logo

Tuffys Tuffetts Underwear Logo

FAQ’s

Please note all of the following FAQ's have been generated by public interest...

Is it true that Tuffys & Tuffetts™ are Australian Made?
Absolutely Yes! We pride ourselves on the fact we design and manufacture all our products right here in Australia.

How often are new products released?
Tuffys & Tuffetts™ are frequently adding new products to our range and typically release new products every 10 to 12 weeks.

Can I buy Tuffys & Tuffetts™ products from a retail store?
No, our products are exclusive to our online store which allows us to offer the best prices for all our customers all year round.

Where do I find the Sizing Charts?
To view the size chart for an item, simply click the fit guide tab which is located on each product page.

What type of fabrics are Tuffys & Tuffetts™ made from?
We are very proud to be using Australian cottons to ensure the hightest form, fit and function. Our underwear is 95% cotton / 5% lycra and our singlets are 100% cotton. However you will find all these details on the individual product pages.

Do I need to wash my undergarments in a wash bag?
Yes, we recommend using a wash bag for the laundering of all garments to ensure you get the best performance.

What if the Tuffys & Tuffetts™ I want aren’t currently available in my size?
In the rare instance that one of our ranges is shown to be temporarily out of stock. We’ll have to ask you to bare with us. It is a top priority for us to keep our store stocked up for our customers at all times.

What are the benefits of a VIP Member?
As a VIP member you are entitled to a 10% discount on all purchases (excluding value packs and sale items), check out a lot faster when placing an order, check the status of pending orders and also receive specials offers throughout the year.

SECURITY FAQ’S

Is my personal information safe?
Yes, your information is completely safe with Tuffys & Tuffetts™ as we are fully compliant with the Data Protection Act. Your account and personal details, and any order details, are 100% protected.

Is it safe to enter my credit card details on this website?
Yes, we take security very seriously. Your payment details are automatically encrypted when you enter them and we do not save any of your payment details.

What type of payment do you accept?
At this stage we only accept payments via credit card and PayPal as this is the fastest way to have your order shipped.

SHIPPING FAQ’S

Is GST included in the prices?
Yes, the Australia GST is included in all our prices Australia Wide.

Will I have to pay any taxes and duties for my order?
International orders can incur taxes and duties as determined by the customs agency within the destination country. For further information please contact your local customs office.

Will I receive an order confirmation?
Yes, you will receive an order confirmation from Tuffys & Tuffetts™ once payment has been approved via your nominated email address.

How long will it take my order to arrive Australia Wide?
We dispatch orders within 24 hours so you should receive your delivery within 2-5 business days.

How long does it take for international orders to arrive?
We dispatch orders within 24 hours and the goods should arrive between 5-7 business days, however this can typically take up to 2 weeks to arrive depending on your destination and customs clearance.

Can I track my order status?
Yes, you can track your delivery with your parcel tracking number which will be emailed to you once the order is sent.

I want to use the Want It Now 3 Hour Express Delivery but the option does not appear at check-out?
This may happen for two reasons. The Want It Now 3 Hour Express Option will only appear at check-out between 8am - 2pm AEST and it will only appear to the postcodes within the Sydney Metropolitan area.

RETURNS / REFUND FAQ’S

Can I exchange my Tuffys & Tuffetts™ due to purchasing the incorrect size?
Yes, we will gladly offer an exchange on any stock item/s provided they have not been used. Please contact our Customer Service Team at customerservice@tuffys-tuffetts.com.au and they will be happy to assist you with an exchange.

Can I exchange my Tuffys & Tuffetts™, if I have already worn them?
No. We do not exchange any stock item/s that has been used due to health regulations.

What if I have received a faulty item?
We are very proud of our products as we take extreme care ensuring they are of the highest standard. However, in an unlikely event you find manufacturing faults with one of our products please contact our Customer Service Team at customerservice@tuffys-tuffetts.com.au and they will be happy to assist you with an exchange/refund.